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Application form

International Training Centre of the International Labour Organisation

Market Oriented Small Business Development Services (MOSBDS DIPLOMA)

"How to be a better business adviser - the internet version"

APPLICATION FORM

Date:   Saturday, November 21, 2009
How did you learn about this course?
 

1.Personal history
Family name:
Name:
 (Please use name as indicated in your national identity card) 
Sex: Male  Female
Date of birth: ( mm/dd/yyyy)
Place of birth:
 
Personal address:
Country:
Region:
Phone n°: (please, indicate national and city codes numbers)
Fax n°: (please, indicate national and city codes numbers)
E-mail: (Email to be used during the course)  (Note: if you want to add a second email address, you must separate the first from the second one with a semi-colon in this way: myaddress1@somewhere1.com;myaddress2@somewhere2.com)
 

2. Educational background

Give full details in chronological order. Give the exact name of the institution and title of degrees/certificates in the original language. Exclude Primary/secondary School if you have a university degree or equivalent. Include courses and post-graduate studies in your professional or related field.
From/to month/year
Institution (name, place)
Certificates, degrees obtained
Main field(s) or subject(s) of study
 

3. Language knowledge
Please enter appropriate number from code below to indicate your level of knowledge in English.
Code: 1 Limited conversation, reading, routine correspondence.
2 Engage freely in discussions read and write more difficult material.
3  Speak, read and write (nearly) as in mother tongue.
Speak: Read: Write:
 

4. Present professional situation
Name of institution:
Address:
Phone n°: (Please, indicate national and city codes numbers)
Fax n°: (Please, indicate national and city codes numbers)
E-mail:
 
Supervisor name:
Phone n°:
Fax n°:
E-mail:
 
Type of organization:
Government Employers' Organization  Workers' Organization  Non-Governmental Organizations
 Private Enterprise UN Organization Others  
 
Are you actively involved in a workers' or employers' organization as part-time or full-time officer or delegate? Please indicate:
 Workers'     Employers'
 
Please briefly describe the activities of your institution. What is your position, and what are the main responsibilities involved in your present work:
 
 Do you provide business development services to small or micro enterprises?
Yes   No
Which types of services?
 
 Your expectations from this course:
 

5. Past professional background:
Full name and address of employer/institution
Type of organization (e.g.: government, private or public sector, etc.)
Years of service
Your position
 

6. Pre- test questionnaire

This pre-test questionnaire will help you to define the optional modules you wish to study.

The objectives of this questionnaire are:
- " to self-assess what you already know and the level of know how related to BDS for small enterprise;
- " to provide information to tutors so that they can support you during the learning process.

To reach these objectives, you are requested to fill in the questionnaire below by using the scale according to your experience in using the following competences.. Your answer will also allow us to make suggestions.

1. No experience at all (Competences I never use)
2. Very little experience (Competences I seldom use -less than 15%)
3. Some experience (Competences I use some times -less than 50%)
4. Frequent experience - (Competences I frequently use - more than 50%)
5. Highly experienced (Competences I generally use - nearly 90%)
6. Very highly experienced (Competences I always use)


Please note that only one choice is allowed.
Module 1: Assess the Market for BDS
1.1    Analyse the demand for business development services and find new fee-earning opportunities.   1 2 3 4 5 6
1.2   Appraise the activities of other business development services and consultancies to seek gaps in the market for small business.services.   6 5 4 3 2 1
1.3   Assess the extent to which your business development services designs and supplies business support to meet the needs of its clients.   1 2 3 4 5 6
1.4   Conduct empirical surveys of small businesses to identify the type of support that they need.   6 5 4 3 2 1
1.5   Build and manage networks of small business owners, bankers and accountants to provide a better service to small business.   1 2 3 4 5 6
1.6   Undertake an analysis of the market position of your Business Development Service or organisation.   6 5 4 3 2 1
Module 2: Designing and Marketing BDS Products
2.1    Provide a clear distinction and show the difference between marketing and selling.   1 2 3 4 5 6
2.2   List the advantages and disadvantages of providing business development services as a private company rather than as an NGO or Government Department.   6 5 4 3 2 1
2.3   Distinguish between features and benefits in terms of selling services.   1 2 3 4 5 6
2.4   Define the term "SME intermediary" and give four examples.   6 5 4 3 2 1
2.5    Design an incentive scheme to increase the amount of business generated by the staff of your business development service?   1 2 3 4 5 6
2.6   Identify the positive and negative impact of subsidies for small business support.   6 5 4 3 2 1
Module 3: Affordable and Viable Pricing of BDS Services
3.1    State the pricing policy of your business development service.   1 2 3 4 5 6
3.2   List four reasons why small business owners may be reluctant to pay fees for services.   6 5 4 3 2 1
3.3   Break down the cost and price of a service that you offer, showing direct costs, overheads and contribution or profit-margin.   1 2 3 4 5 6
3.4   Describe a voucher scheme for business development services.   6 5 4 3 2 1
3.5   Identify a significant danger of linking business development services with a micro-credit scheme.   1 2 3 4 5 6
3.6   Describe how an equity participation scheme or payment by results might be used to pay for business support services.   6 5 4 3 2 1
Module 4: Designing and Delivering for Start-ups
4.1    Distinguish between entrepreneurship training and small business training.   1 2 3 4 5 6
4.2   Design a training programme with post start-up support for new businesses   6 5 4 3 2 1
4.3   Produce a check-list to assist a start-up entrepreneur.   1 2 3 4 5 6
4.4   Fragment the market for the provision of small business training.   6 5 4 3 2 1
4.5   Identify four sources of external finance for small business.   1 2 3 4 5 6
4.6   Suggest why women often face more difficulty in starting up small businesses than men.   6 5 4 3 2 1
Module 5: Designing and delivering for Growth Enterprises
5.1    Define what a "Growth" business is.   1 2 3 4 5 6
5.2   Say what the "missing middle" is in an emerging or developing economy.   6 5 4 3 2 1
5.3   Identify the structure for a business growth training programme.   1 2 3 4 5 6
5.4   State what routine financial records you would expect to find in a "formal" (as opposed to informal) small business.   6 5 4 3 2 1
5.5   Distinguish between business counselling and businesses consulting.   1 2 3 4 5 6
5.6   Identify 3 barriers facing an owner manager in delegating responsibility to others in the business.   6 5 4 3 2 1
Module 6: Designing and delivering for Mature Enterprises
6.1    Identify the advantages that a business managed by a team has over a business managed by an individual.   1 2 3 4 5 6
6.2   Assist a business to develop a long-term strategy.   6 5 4 3 2 1
6.3   Describe three difficulties in working with a business to develop a succession strategy.   1 2 3 4 5 6
6.4   Describe the work of a venture capitalist in respect of small business.   6 5 4 3 2 1
6.5   Say what is meant by "organic growth" in terms of small business development.   1 2 3 4 5 6
6.6   Identify three reasons why a successful small business owner might decide to buy another business.   6 5 4 3 2 1
Module 7: Bridging the Digital Divide
7.1    Evaluate information and communication technologies in terms of their availability, complexity, cost and reliability.   1 2 3 4 5 6
7.2   Evaluate strategies and costs for using e-mail to consult to clients.   6 5 4 3 2 1
7.3   Find business information on the Internet.   1 2 3 4 5 6
7.4   Set up a system of business financial records on a computer using Microsoft Excel or Microsoft Money.   6 5 4 3 2 1
7.5   Develop an electronic sales presentation on the Internet or on a computer.   1 2 3 4 5 6
Module 8: Measuring Performance and impact of BDS
8.1    Distinguish the term monitoring from evaluation in the context of providing Business Development Services.   1 2 3 4 5 6
8.2   Distinguish between quantitative and qualitative indicators in the context of measuring outputs of BDS programmes.   6 5 4 3 2 1
8.3   Identify three ways in which the performance of a business advisor can be assessed.   1 2 3 4 5 6
8.4   Define the term "due diligence" when used in consulting.   6 5 4 3 2 1
8.5   State what information a database might need to collect in order to assess the performance of a business development service.   1 2 3 4 5 6
8.6   State three commercial justifications for a BDS provider investing in a monitoring and evaluation process.   6 5 4 3 2 1
 

7. Optional modules
Please indicate the optional modules selected. Module 3 - Affordable and Viable Pricing of BDS Services
Module 4 - Designing and Delivering for Start-ups
Module 5 - Designing and delivering for Growth Enterprises
Module 6 - Designing and delivering for Mature Enterprises
Module 7 - Bridging the Digital Divide
Module 8 - Measuring Performance and impact of BDS
 

8. Course fee
Please detail who is responsible for paying the course fee.
 

9. Course starting
Please select the course starting date:
  Start date: May
 

Remarks:

After you have submitted the application form, you will receive a preliminary confirmation message and a formal payment request. When you process the payment, kindly send us the relevant proof of payment: you will then receive the Identity Username and Password that you will use to access the ODL BDS platform and start the course.